Enrolment: Frequently Asked Questions
Online enrolment portal
How do I access the online enrolment portal?
Our Admissions Team will send you an email with a link to the online enrolment portal as well confirmation about what email to use to create a password for your account. Follow the instructions to create a password to access your the online enrolment portal.
I’ve forgot my password for the online enrolment portal. How do I get a new one?
If you have forgotten your password, please click the 'Forgotten password' link to send a password reset email to the email address you applied with.
I am unable to access the online enrolment portal, who do I contact?
If you are unable to access the online enrolment portal, please email our Admissions Team who will help you resolve your issue – we’re here to help.
I don’t know some of the information I am being asked for.
You can view any of the "Need Help" areas on the portal to give you information and guidance about what information we need. This should help you find a solution; sometimes the information we request won't be mandatory or we can suggest the types of documents you can find the information on.
I have a confidential/sensitive issue I would like to disclose, related to the information requested.
If at any point you need to speak to us about a sensitive matter regarding the information we are requesting, please get in touch using the details at the bottom of this page. All conversations are treated with the strictest confidentially and we will only share the information with the appropriate authorities at the College.
I need to change something; how do I do this?
Once you have submitted your personal details to us, you will not be able to re-access the portal, unless the Admissions Team re-activate your personal details submission area. Please contact the Admissions Team who will help you resolve your issue – we’re here to help.
When do I get my results?
The majority of our progressing students will receive their results during the week of the 9th August 2021.
What is the deadline for uploading my results before enrolment?
The recommended date for uploading results/qualifications is Monday 23rd August 2021. If we have not received your results by the end of this date you may put your place on your first choice course at risk.
What happens if my results are not what I expected?
Do not worry – it may be frustrating or upsetting if you have not achieved the results you wanted, but our enrolment process is flexible so we can look to offer you a place on another course level in your subject area to ensure you are on one best suited to you.
It is important to stick to your original application so that the date of submission is as early as possible. Our enrolment schedule is based on the date you applied, so submitting a later application would push your place further down our schedule.
I want to change my first-choice course. How do I do this?
If you have had a change of heart and wish to change your first-choice course, that is fine. We understand that you are making a big decision and want to give you the option to change should you wish.
You do need to be aware of the risk involved in changing your first-choice course at this stage in our application cycle. If you need to change your first-course choice and you have already confirmed it to us previously, you will be required to re-apply with a later application date. This may put you at risk of not being enrolled on to your first-choice course.
I don’t have/lost my qualifications. What do I need to do?
If you do not have your qualifications or results, you need to contact the Admissions Team as soon as possible so we can talk through your options. If you last studied a while ago and need to request copies from awarding bodies, we have listed contact details below:
AQA [previously AEB, SEG, NEAB, JMB]
Tel: 0800 197 7162
Pearson Edexcel [previously ULEAC]
Tel: 0344 463 2535
OCR [previously MEG, O&C, UCLES, UODLES, OCEAC, OCSEB]
Tel: 01223 553998
WJEC (Welsh Joint Education Committee)/CBAC (Cyd-bwyllgor Addysg Cymru)
Tel: 029 2026 5000
Can I see past communications sent to me?
Yes, we have a communication bank of important communications sent throughout our application process. Some of these communications may help explain some of the questions you have.
Is there anything further required of me before enrolment?
If you haven’t already, check out this page for further information about what you need to complete before enrolling.
How is my application scheduled and prioritised?
All applications to Gloucestershire College are prioritised by application date. Applicants who were proactive and applied the earliest are likely to get enrolled first.
When will I receive course fees and funding information?
Fee and funding information has been sent throughout the application process, unless you applied recently. All the information can be found in our Communication Bank.
Who can I contact for assistance and support?
We have dedicated teams available to help you enrol on to your first-choice course. We want you to have the best experience possible, so if you need any support, please contact:
0345 155 2020 (Option 3)
Student Support Team
0345 155 2020 (Option 4, 5 and 6)