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Hospitality Accommodation Team Member Apprenticeship
Level 2
Off Site
Course Overview
Part Time
Certificate
Certificate
The broad purpose of the occupation is to deliver a range of guest focused services including dining and bar, reception, and housekeeping. Hospitality Accommodation team members move between departments gaining broad based knowledge, skills and experience in the typical operations of hotels, holiday parks and other hospitality businesses offering accommodation to paying guests. Hospitality Accommodation team members are responsible for the smooth operation of the business, working or sharing information cross-departmentally in order to deliver all the services that make up the guest experience.
An employee in this occupation will be responsible for delivering consistent, high quality food and beverage, housekeeping, and guest services to guests in line with business standards. They will use a range of specialist equipment and technology and comply with multiple interacting regulations, legal requirements and internal metrics, standards, policies and processes to provide these services. They will be responsible for ensuring guest’s needs are met and acting to meet targets for the delivery and profitability of accommodation services. They will contribute to planning and be responsive to unexpected situations to ensure business operations run smoothly. They will remain adaptable, flexible and resilient to the ever changing needs of the business.
Delivery: Workplace delivery with a structured scheme of work
Duration: 15 months plus up to 3 months for End Point Assessment
Components: Functional Skills English and Mathematics at Level 1 (working towards Level 2)
Ideal For:
- Hospitality team member
- Hospitality accommodation team member
- General assistant
The Apprenticeship will cover:
- Customer Service
- Understanding legislation
- Identify opportunities to promote the organisation
- Effective communication
- Resolve customer problems
- Become a specialist in a hospitality area
Benefits to the learner:
- Combine on-the-job training with academic study to gain the latest technical knowledge and practical industry experience at no cost.
- Gain a valuable, nationally recognised qualification
Benefits to the business:
- Fill skills gaps in your organisation
- Keep the business up to date with the latest industry knowledge and innovative practice
- Develop new talent or existing employees looking to progress in their careers
- Benefit from full support from GC
End Point Assessment:
- The End Point Assessment will test the entire Standard, and be undertaken as follows:
- Interview underpinned by portfolio of evidence
- Practical observation with questioning: 2 hour observation of the apprentice in the working environment including questioning
Duties developed in the apprenticeship:
- Work across departments covering front of house guest services, dining and bar services and housekeeping.
- Compliance with all relevant regulations and standards including health and safety, hygiene standards, food safety, sale of alcohol, sales of goods and services, GDPR and other relevant legislation.
- Clean and maintain guest accommodation, working areas, public areas and other guest areas using cleaning products and equipment safely and appropriately and following the correct processes.
- Serve food that meets guest expectations and business standards.
- Assemble and serve beverages that meet guest expectations and business standards.
- Provide high quality guest services in line with guest expectations and business standards.
- Act to meet guest requests, answer queries and resolve problems, improve service and escalate according to business expectations.
- Communicate effectively and share information to enable collaboration within own team, between teams, with managers and with suppliers and contractors where required.
- Observe equity, diversity, inclusion and wellbeing guidelines and contribute to a supportive, inclusive and motivational working environment.
- Support the achievement of key metrics within the business for sales and operational efficiency.
- Follow sustainability best practice in relation to the use of resources including energy and water and disposal of waste.
- Use equipment and technology safely and effectively including preventative maintenance
- Take personal responsibility for own development and behaviour, observing professional standards.
- Contribute ideas and suggestions to continually improve the efficiency and effectiveness of standard operating processes and ways of working.
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GCSE's in English and maths grade 9-1 or A-G (or Level 1 Functional Skills equivalent).
Shortlist and Apply
If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.
Catering and hospitality is a thriving industry in Gloucestershire, across the UK and around the globe, offering a range of exciting opportunities. From hotels, restaurants and cruise ships to holiday parks, contract catering and more, the opportunities are endless and include roles such as chefs, sommeliers, hotel managers and front-of-house staff through to event managers, marketing and public relations.
GC has fantastic links with local and regional employers, which allows students to attend masterclasses with some of the best professionals in the industry. You will gain relevant industry experience by working at GC’s commercial restaurants, which include The View Restaurant at our Forest of Dean Campus, and Number One Restaurant at our Cheltenham Campus.
You’ll also get plenty of real-world experience attending and running events around the county, which may include large functions and corporate events.
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Next Steps
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