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Assertiveness & Effective Communication for Work
Assertiveness & Effective Communication for Work

Assertiveness & Effective Communication for Work

Level X
Cheltenham

Course Overview

Part Time
Certificate
Shortlist and Apply

This interactive, full-day workshop is designed to help you develop the confidence and skills needed to communicate assertively and effectively in a professional environment. Assertiveness is a critical competency for building trust, influencing others, and maintaining healthy workplace relationships. During this session, you will:

  • Understand the Importance of Assertiveness
    Explore why assertiveness matters in today’s workplace and how it impacts collaboration, decision-making, and career progression.
  • Learn Practical Strategies and Techniques
    Gain actionable tips and tools to express your ideas clearly, set boundaries respectfully, and handle challenging conversations with confidence.
  • Enhance Your Communication Skills
    Discover how communication goes beyond words—tone, body language, and active listening play a vital role in conveying assertiveness and building rapport.
  • Develop Confidence and Decisiveness
    Practice techniques that help you project confidence, make informed decisions, and contribute effectively as a proactive team member.

Through a mix of discussions, real-life scenarios, and practical exercises, you will leave this workshop equipped with the skills to communicate assertively, strengthen relationships, and achieve better outcomes in your role.

 

  • This course is aimed at those who are aged 19 and over (as at 31st August of the academic year you are applying for) who are looking to improve their skills to move into work or progress into more sustainable employment.

    In some circumstances you may be able to access this course for free.

    For further information on fee waivers available or to secure a place please contact our Jobsmart team on 01452 563278 or email jobsmart@gloscol.ac.uk

  • Your tutor will be able to advise of any further training opportunities.

Shortlist and Apply

To register your interest, please call Student Services on 0345 1 55 2020

Assertiveness & Effective Communication for Work

What You Will Pay

British and European Union students

Age: 16-18

You will pay

£0

for your course

Your course could be free of charge as you may be eligible for financial support to help pay your tuition fees, travel, exams, materials or childcare.

When you enrol you’ll need to pay any course fees for the first year, which you can do by direct debit, cash, debit card or credit card.

Please contact us for more information.

0345 155 2020

British and European Union students

Age: 19+

You will pay

£85

for your course

Your course could be free of charge as you may be eligible for financial support to help pay your tuition fees, travel, exams, materials or childcare.

When you enrol you’ll need to pay any course fees for the first year, which you can do by direct debit, cash, debit card or credit card.

Please contact us for more information.

0345 155 2020

To register your interest, please call Student Services on 0345 1 55 2020

Overseas students

Please contact us to discuss your fees for this course

0345 155 2020

Hear my Story
Julie

"I completed a Microsoft Computer Skills course, and the learning was fun. It boosted my confidence, helped me feel less alone, and gave me skills I now share with friends."

Julie

Microsoft Office Skills

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Steven

"I completed courses in effective telephone communication and Microsoft Office skills for work. They were easy to understand, rewarding, and very useful for my goal of finding an admin job. I would recommend them both."

Steven

Telephone Communication and Microsoft Office Skills

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Hear my Story
Louise

"I completed courses in Microsoft Office Skills and Excel. The tutor was brilliant, very patient and kind, and I even made a good friend. I cannot speak highly enough of it."

Louise

Microsoft Office Skills

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