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Food & Beverage Team Member
Level 2
Off Site
Course Overview
Part Time
Certificate
Certificate
What will I learn?
An employee in this occupation will be responsible for.. carrying out a range of food and beverage service activities, in restaurants, bars, pubs, counter service and coffee outlets and meeting quality, deadline, productivity, hygiene, financial and environmental requirements. They are largely responsible for timing of service, atmosphere and guest management front of house. Employers are responsible for applying legislation related to food safety as well as general Health and Safety. They are responsible for ensuring customer needs are met and acting to increase the popularity of the establishment and profitability of products, including promoting items and upselling to customers. They will contribute to stock management, proactive planning and risk management, meeting daily, weekly and monthly to provide innovative suggestions and ideas. They will ensure safe production of food, beverages and other products and a safe, calm and professional working environment for themselves and colleagues.
Delivery model: Workplace delivery with a structured scheme of work.
Duration: 15 months plus up to 3 months for end point assessment
Ideal for:
- Bar person
- Bartender
- Food and beverage assistant
- Waiter or waitress
The apprenticeship will cover the following core areas:
- Customer service
- Understanding legislation
- Upselling
- Identify opportunities to promote the organisation
- Effective communication
- Resolve customer problems
- Become a specialist in a hospitality area
- Customer experience
Benefits for learners:
- Enhance your hospitality skills and gain a
professional qualification whilst you work - Great scope for career progression and
personal development - The opportunity to attend additional
workshops such as food safety and
personal license courses - Continued support from Gloucestershire
College and award winning trainers
Qualification:
Food and Beverage Team Member Apprenticeship Standard Level 2
Benefits to business
- Excellent Opportunity to upskills existing staff with a broad range of hospitality skills
- Staff will be competent, with knowledge of legislations required in a Hospitality environment (H&S)
- Develop a team who will drive your business forward in a competitive
- Increase staff retention and experience]
End Point Assessment
- Interview underpinned by portfolio of evidence
- Practical observation with questioning : 2 hour observation of the apprentice in the working environment including questioning
Duty 1 - Serve food and beverages maintaining individual company standards.
Duty 2 - Deliver relevant food and beverage services, taking opportunities to maximise sales and improve customer experience and satisfaction.
Duty 3 - Use communication effectively when delivering service, adapting communication to individual needs.
Duty 4 - Maintain a safe, hygienic, and efficient working environment in line with individual business processes.
Duty 5 - When providing service, ensure compliance with legislations; health and safety, food safety, including allergens and licensing laws relevant to own role
Duty 6- Engage with and use technology and equipment relevant to role appropriately and safely.
Duty 7 - Handle transactions and payments securely
Duty 8 - Work as part a team to ensure the delivery of allocated tasks, proactively dealing with any issues to ensure service is maintained.
Duty 9 - Monitor and maintain stock levels in line with demand.
Duty 10 - Know when and how to escalate issues and to whom.
Duty 11 - Take personal responsibility for own development
Duty 12 - Comply with employer`s expectations of professional standards in the workplace
Duty 13 - Engage with sustainability practices and initiatives within own business area and encourage others to seek opportunities to reduce impact on the environment.
Duty 14- Contribute ideas and suggestions to continually improve the efficiency and effectiveness of standard operating processes and ways of
working.
Duty 15- Comply with principles and policies of equity, diversity and inclusion in the workplace.
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GCSE's in English and maths - Grade 9-1 (A-G) or Level 1 Functional Skills equivalent
Shortlist and Apply
If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.
Catering and hospitality is a thriving industry in Gloucestershire, across the UK and around the globe, offering a range of exciting opportunities. From hotels, restaurants and cruise ships to holiday parks, contract catering and more, the opportunities are endless and include roles such as chefs, sommeliers, hotel managers and front-of-house staff through to event managers, marketing and public relations.
GC has fantastic links with local and regional employers, which allows students to attend masterclasses with some of the best professionals in the industry. You will gain relevant industry experience by working at GC’s commercial restaurants, which include The View Restaurant at our Forest of Dean Campus, and Number One Restaurant at our Cheltenham Campus.
You’ll also get plenty of real-world experience attending and running events around the county, which may include large functions and corporate events.
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Next Steps
Find out more
Check the progress of your application and find out everything you need to know about the application and enrolment process at GC.