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System Support
System Support
Level 3Course Overview
Full Time
Certificate
Certificate
This course gives you the opportunity to learn more about the world of Systems Support and the role they play. Your studies will include: • Working on a helpdesk • Maintaining servers • Security and website systems • Training new users • Testing, installing and upgrading software and hardware
"The development of learners’ technical skills and knowledge is excellent.” (Ofsted, 2013)
Do you want to become a front-line Systems Support technician or successfully operate a company’s IT helpdesk? If the answer to either of these questions is “Yes”, then the Diploma in System Support qualification is the right choice for you! A full-time course, the Diploma in Systems Support is a programme equivalent to studying three AS-Levels. Successful completion of the course will enable students to progress onto the Extended Diploma for a second year of full time study, achieving the equivalent of 3 full A Levels. This gives good progression for either work or Higher Education (e.g. Edexcel Higher National Certificate (HNC), Higher National Diploma (HND) or BSc Degree). Because it is a vocational programme the Diploma in Systems Support builds your practical skills, teaching you the knowledge you will need to become successful as a Systems Support technician. The college supports you by providing well-equipped labs and up to date computer systems which you can take apart, diagnose faults and repair. Over the two years, you will study 18 units. You will be given more details of the units at Interview or Induction. Typically, Diploma programmes have no formal exams, preferring to test your knowledge and understanding through a mixture of vocationally relevant assignments and projects. Assignments usually involve a high-degree of practical work although some will require you to complete background research before starting the task. Most assignments will involve you doing work outside scheduled classes although your lecturers are fully committed to give you support when you need it. You will be expected to study an average of 12 hours per week outside of college classes. This course is available at both Cheltenham and Gloucester Campuses. Students will have the opportunity to attend one or more course related day trips or activities during the year. A fee is charged at enrolment as a contribution towards these events.
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A minimum of four GCSEs at grades A*-C or 4 and above, including both maths and English. Or a minimum of five GCSEs at grades A*-C including maths or English. Or an equivalent level 2 qualification in a relevant subject.
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Upon completion, you may be able to move on to a higher education computing course. Alternatively, you may wish to seek employment within the industry as a support technician.
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There is little left in our modern lives that isn’t affected by computers and technology. You’ll find computing at the centre of almost all businesses and, as a result, employment opportunities within the sector are huge.
We offer a range of qualifications that support a variety of interesting careers, from games and apps development, through to forensic computing and cyber security. Our industry-experienced lecturers will give you the knowledge and skills you need to develop your own computing competency, in an area that interests you.
A computing course is an ideal route to employment, or to progress on to higher-level qualifications at GC or university. You’ll have access to state-of-the-art equipment and software, including a dedicated network for computing students, so that you can get familiar with the latest technology and prepare for the systems you’ll use in the business world.
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