Skip to content
0
Confident Telephone Communication in the Workplace

Confident Telephone Communication in the Workplace

Level X

Course Overview

Part Time
Certificate
Shortlist and Apply

This 2 day course is aimed at building your confidence and skills for handling telephone calls in a work environment. 

Conquer your fear of the phone. Ideal for those who use the phone for work already and want to improve their skills or for those looking for a role where a telephone might be used, such as a receptionist, office role and roles that use a telephone.

  • This course is aimed at those who are aged 19 and over (as at 31st August of the academic year you are applying for) who are looking to improve their skills to move into work or progress into more sustainable employment.

    In some circumstances you may be able to access this course for free.

    For further information on fee waivers available or to secure a place please contact our Jobsmart team on 01452 563278 or email jobsmart@gloscol.ac.uk

Shortlist and Apply

Please select the specific course you would like to apply for.

Shortlist and Apply

What You Will Pay

Please select a course to see pricing information.

Hear my Story
Julie

"I completed a Microsoft Computer Skills course, and the learning was fun. It boosted my confidence, helped me feel less alone, and gave me skills I now share with friends."

Julie

Microsoft Office Skills

Hear my Story
Hear my Story
Steven

"I completed courses in effective telephone communication and Microsoft Office skills for work. They were easy to understand, rewarding, and very useful for my goal of finding an admin job. I would recommend them both."

Steven

Telephone Communication and Microsoft Office Skills

Hear my Story
Hear my Story
Louise

"I completed courses in Microsoft Office Skills and Excel. The tutor was brilliant, very patient and kind, and I even made a good friend. I cannot speak highly enough of it."

Louise

Microsoft Office Skills

Hear my Story