
Principles of Business Administration
Level 2Course Overview
Part Time
Certificate
Certificate
This FREE Level 2 on-line qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles. On successful completion you will receive an E-certificate.
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide an understanding of different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.
Unit 5: Understand how to develop working relationships with colleagues
This unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.
Unit 6: Understand how to carry out business administration tasks
This unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.
Unit 7: Understand how to prepare text
Gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
Approximate Course Duration – 8 -12 weeks (based on an average of 10-15 hours of self study per week)
Please note that whilst our online courses are designed to be accessed at a time and a study pace to suit you and your existing commitments there are pre-set deadlines in place to ensure timely completion.
This qualification can be completed on either a desk top or mobile phone. There are no specific software requirements needed apart from a stable internet connection.
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This course is aimed at those 19 years (as at 31st of the academic year you are applying for) and over.
When applying for one of our free courses you will be asked to supply a copy of your ID, which can be either a passport, driving licence, birth certificate or national identity card. If you were born outside the EU, you must have proof of residency status and you will need to provide a copy for our records. If you have declared you are in receipt of benefits or low wage you will also need to provide us with evidence of this.
Please note whilst there is no limit to the number of free courses you can complete, you can only study one free course at a time.
In some instances fully funded applications are subject to postcode eligibility or prior attainment.
Shortlist and Apply
If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.

Studying for a business qualification gives you transferable skills that are desired by many industries and professions. You can go on to train as an accountant, manager, marketer, events coordinator or business administrator, and even develop the crucial skills needed to run your own business.
You’ll find that our range of business pathways allow you to explore and learn about a variety of business skills, before choosing a specialist area to suit your interests and future career goals. If you’re interested in events management, human resources, management, marketing, retail or social media, we have a business pathway to suit.
Gloucestershire College is connected to a number of businesses and throughout the year you will get the chance to see how real businesses operate. Previous work-related activities have included trips to Amazon and Sky headquarters and business planning with RBS.
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