This FREE Level 2 on-line qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles. On successful completion you will receive an E-certificate.
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand employer organisations
This unit will provide an understanding of different organisational structures and the organisational environment.
Unit 4: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 5: Principles of developing working relationships with colleagues
This unit explores the principles of effective team-working and how to 'buddy' a colleague.
Unit 6: Exploring social media
This unit covers the opportunities and threats associated with using social media and the application of social media within a business.
Unit 7: Safe use of online and social media platforms
This unit covers the safe use of social media platforms, how to adopt appropriate security methods to safeguard your systems and data, threats on the internet and how to protect your online devices from online security attacks and fraud. This unit will also cover the implications of entering personal information onto social media sites and the legal measures that address the protection of data.
Approximate Course Duration – 8 -12 weeks (based on an average of 10-15 hours of self study per week)
Please note that while our online courses are designed to be flexible and allow you to study at a time and pace that fits around your existing commitments, there are set deadlines in place to support timely completion. You will also be expected to demonstrate consistent weekly progress.
This qualification can be completed on either a desk top or mobile phone. There are no specific software requirements needed apart from a stable internet connection.
