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Business Support Training Courses

Discover Business Support apprenticeships to help train staff across a range of functions including Customer Service and Sales, and improve the efficiency of your business.

  • Courses tailored around your organisation and the aspirations of learners involved
  • Delivered by expert trainers in your workplace
  • Suitable for new and existing members of staff

Business Administration (Level 2)

Business administration apprentices can support a range of departments in performing administrative duties, such as drafting correspondence, scheduling appointments, providing information to customers and maintaining electronic and paper files. It is also an ideal stepping stone for those that want to develop skills to becoming a future leader or business manager.

Core areas of study include:

  • Communication
  • Business administration
  • Organisation
  • Working relationships
  • Preparing business documents

Business Administrator Apprenticeship (Level 3)

This apprenticeship standard is suitable for business administrators working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Core areas of study include:

  • Record and document production
  • Planning and organisation
  • Project management
  • Business fundamentals
  • Managing performance

Customer Service Practitioner Apprenticeship (Level 2)

This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, hospitality and leisure.

Core areas of study include:

  • Building trust with customers
  • Organisational skills
  • Understanding the customers point of view
  • Personalised customer service

Customer Service Specialist Apprenticeship (Level 3)

This apprenticeship standard is suitable for professionals who provide direct customer support. Apprentices will demonstrate their ability to deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.

Core areas of study include:

  • Industry best practices
  • Customer relationship management
  • Impact of the service provision on the wider organisation



Sales and Telesales Apprenticeship (Level 2 and 3)

These apprenticeship involves meeting people, building relationships, addressing challenges, being creative in offering solutions and thinking independently.

Core areas of study at Level 2 include:

  • Generating and qualifying sales leads
  • Building rapport with customers
  • Describing product and service benefits
  • Maintaining databases

Core areas of study at Level 3 include:

  • Supervising sales staff
  • Negotiating and closing sales
  • Setting targets
  • Retaining sales relationships

Enquire about our Business Support training courses today

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Why Gloucestershire College?

We have a lot of experience offering Apprenticeships and work-related training. We have industry-standard facilities and experienced teaching staff which provide the ideal complement to work-based learning.

We are here to help

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90% of students would recommend GC and 95% said that the teaching on their course was good.

Ofsted has rated us good.

  • We offer industry relevant facilities
  • Our lecturers are passionate subject specialists
  • Employers value our students' skills

We'll look after you. We have dedicated teams to help you and a great Learning Mentor scheme.