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Business Support Apprenticeships

Business Administration & Customer Service

At Gloucestershire College, we're dedicated to supporting your business in training and upskilling new or existing staff through apprenticeships. Whether you need to fill skill gaps in your business to keep operations running smoothly or are seeking fresh talent, apprenticeships offer an affordable solution to build your talent pipeline.

Explore our Business Administration and Customer Service Apprenticeships, designed to assist in the day-to-day operations of your business.

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Business Support Apprenticeships
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Level 2 Customer Service Practitioner Apprenticeship

This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, hospitality and leisure.

Core areas of study include:

  • Building trust with customers
  • Organizational skills
  • Understanding the customers point of view
  • Personalised customer service

Download apprenticeship fact sheet:

Level 2 Customer Service Practitioner Apprenticeship

Level 3 Business Administrator Apprenticeship

This apprenticeship standard is suitable for business administrators working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Core areas of study include:

  • Record and document production
  • Planning and organization
  • Project management
  • Business fundamentals
  • Managing performance

Download apprenticeship fact sheet:

Level 3 Business Administrator Apprenticeship

Level 3 Customer Service Specialist Apprenticeship

This apprenticeship standard is suitable for professionals who provide direct customer support. Apprentices will demonstrate their ability to deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.

Core areas of study include:

  • Industry best practices
  • Customer relationship management
  • Impact of the service provision on the wider organisation

Download apprenticeship fact sheet:

Level 3 Customer Service Specialist Apprenticeship

Enquire about our Business Support training courses today

Fill out your details below to arrange a call back from one of our Business Consultants, or contact the GC Employer Training & Apprenticeships team directly on 0345 155 2020 or employer.training@gloscol.ac.uk

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