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Business Support - Apprenticeships & Courses

Business Administration & Customer Service

Gloucestershire College is here to support your existing members of staff to upskill and retrain with apprenticeships and courses. We can help fill skill gaps within your business and keep the wheels turning. Or, if you are looking for new talent, apprenticeships are an affordable way to build your talent pipeline.

Discover our Business Administration and Customer Service Apprenticeships to help support the everyday running of your business.

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Business Support - Apprenticeships & Courses
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Level 3 Business Administrator Apprenticeship

This apprenticeship standard is suitable for business administrators working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Core areas of study include:

  • Record and document production
  • Planning and organization
  • Project management
  • Business fundamentals
  • Managing performance

Download apprenticeship fact sheet:

Level 3 Business Administrator Apprenticeship

Level 2 Customer Service Practitioner Apprenticeship

This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, hospitality and leisure.

Core areas of study include:

  • Building trust with customers
  • Organizational skills
  • Understanding the customers point of view
  • Personalised customer service

Download apprenticeship fact sheet:

Level 2 Customer Service Practitioner Apprenticeship

Level 3 Customer Service Specialist Apprenticeship

This apprenticeship standard is suitable for professionals who provide direct customer support. Apprentices will demonstrate their ability to deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.

Core areas of study include:

  • Industry best practices
  • Customer relationship management
  • Impact of the service provision on the wider organisation

Download apprenticeship fact sheet:

Level 3 Customer Service Specialist Apprenticeship

Enquire about our Business Support training courses today

Fill out your details below to arrange a call back from one of our Business Consultants, or contact the GC Employer Training & Apprenticeships team directly on 0345 155 2020 or employer.training@gloscol.ac.uk

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