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Business Support - Apprenticeships & Courses

Business Administration & Customer Service 

Gloucestershire College is here to support your existing members of staff to upskill and retrain with apprenticeships and courses. We can help fill skill gaps within your business and keep the wheels turning. Or, if you are looking for new talent, apprenticeships are an affordable way to build your talent pipeline.

Discover our Business Administration and Customer Service Apprenticeships to help support the everyday running of your business. 


Level 3 Business Administrator Apprenticeship

This apprenticeship standard is suitable for business administrators working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Core areas of study include:

  • Record and document production
  • Planning and organisation
  • Project management
  • Business fundamentals
  • Managing performance

Download apprenticeship fact sheet:

Business Administrator Level 3 

Level 2 Customer Service Practitioner Apprenticeship

This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, hospitality and leisure.

Core areas of study include:

  • Building trust with customers
  • Organisational skills
  • Understanding the customers point of view
  • Personalised customer service

Download apprenticeship fact sheet:

Customer Service Practitioner Level 2 

Level 3 Customer Service Specialist Apprenticeship

This apprenticeship standard is suitable for professionals who provide direct customer support. Apprentices will demonstrate their ability to deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.

Core areas of study include:

  • Industry best practices
  • Customer relationship management
  • Impact of the service provision on the wider organisation

Download apprenticeship fact sheet:

Customer Service Specialist Level 3 




Enquire about our Business Support training courses today

Fill out your details below to arrange a call back from one of our Business Consultants, or contact the GC Employer Training & Apprenticeships team directly on 0345 155 2020 or

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Why Gloucestershire College?

We guide any ambitious and motivated person on their journey through education and their career, by providing the right environment that encourages and nurtures individual talents.

Our industry-standard facilities and experienced teaching team provide our students with the skills businesses truly need.

We are here to help

0345 155 2020

90% of students would recommend GC and 95% said that the teaching on their course was good.

Ofsted has rated us good.

  • We offer industry relevant facilities
  • Our lecturers are passionate subject specialists
  • Employers value our students' skills

We'll look after you. We have dedicated teams to help you and a great Learning Mentor scheme.