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Enrolment: Your Guide to Join GC

Business Support - Apprenticeships & Courses

Business Administration & Customer Service 

Gloucestershire College is here to support your existing members of staff to upskill and retrain with apprenticeships and courses. We can help fill skill gaps within your business and keep the wheels turning. If you are looking for new talent, apprenticeships are an affordable way to build your talent pipeline, plus you can benefit from incentive payments from the government for each new apprentice hired.

Discover our Business Administration and Customer Service Apprenticeships to help support the everyday running of your business. 

We also offer a range of Level 2 part-time courses for professionals to build essential skills for the workplace. 

Level 3 Business Administrator Apprenticeship

This apprenticeship standard is suitable for business administrators working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

Core areas of study include:

  • Record and document production
  • Planning and organisation
  • Project management
  • Business fundamentals
  • Managing performance

Download apprenticeship fact sheet:

Business Administrator Level 3 

Level 2 Customer Service Practitioner Apprenticeship

This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, hospitality and leisure.

Core areas of study include:

  • Building trust with customers
  • Organisational skills
  • Understanding the customers point of view
  • Personalised customer service

Download apprenticeship fact sheet:

Customer Service Practitioner Level 2 

Level 3 Customer Service Specialist Apprenticeship

This apprenticeship standard is suitable for professionals who provide direct customer support. Apprentices will demonstrate their ability to deal with more complex and technical customer requests, complaints and queries, as well as gathering and analysing data and customer information that influences change and improvements in service.

Core areas of study include:

  • Industry best practices
  • Customer relationship management
  • Impact of the service provision on the wider organisation

Download apprenticeship fact sheet:

Customer Service Specialist Level 3 



Part-time courses

Get qualified with our part-time courses, delivering essential skills for the workplace.

BTEC Diploma in Business Administration Level 2 (12 months)

BTEC Diploma in Customer Service Level 2 (12 months)

FREE Certificate in Principles of Business and Administration Level 2 (14 weeks)

FREE Certificate in Customer Service Level 2 (12 weeks)

To book your place on our short courses or for more information, email our Business Hub team via:

Enquire about our Business Support training courses today

Fill out your details below to arrange a call back from one of our Business Consultants, or contact the GC Business Hub directly on 01452 563400 or

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Why Gloucestershire College?

We have a lot of experience offering Apprenticeships and work-related training. We have industry-standard facilities and experienced teaching staff which provide the ideal complement to work-based learning.

We are here to help

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90% of students would recommend GC and 95% said that the teaching on their course was good.

Ofsted has rated us good.

  • We offer industry relevant facilities
  • Our lecturers are passionate subject specialists
  • Employers value our students' skills

We'll look after you. We have dedicated teams to help you and a great Learning Mentor scheme.