Student Support

We have a dedicated team to help you – even before you apply. The same team is here to look after you, even after you’ve completed your studies and are ready to move on.

Before You Come

Our team will help you with applications, course selection, visas, finding a place to live, and preparing for travel to the UK.

If there’s anything about the process you find confusing or scary, let us know and we’ll do our best to help.


When You Get Here

You’ll be given a special induction to make sure you know your way around and how to get help when you need it. We can help you complete any official paperwork, register with a doctor and the police and set up a bank account. You’ll also get your timetable so you’ll have the chance to find out where you need to go for each class.

The induction will:

  • Give you the chance to meet other students and make friends.
  • Teach you more about life in the UK.
  • Help you explore Cheltenham town centre so you know where to find banks, shops and other places of interest.

While You’re With Us

A welfare manager will look after your medical concerns, visa renewals and other matters that may affect you as an international student. Like our British students, you’ll also have a course tutor to help your academic progress. You’ll be asked to go to group tutorials to chat about health and well-being, and to get help with homework problems and university applications.


Tutorials are timetabled one-to-one sessions with you and your Learning Mentor. You will discuss your course, the progress you’ve made and any problems you’re having. If you’re under 19 then your Learning Mentor may discuss any concerns with your parents or carers too.

Tutorials aim to help you:

  • Keep organised and up to date with your studies.
  • Stay on course with your progression path.
  • Become a confident and happy student.
  • Make a positive contribution to the College and society.

Full-time students also get weekly group sessions.

College Policies

Gloucestershire College has several policies as well as extensive Terms and Conditions in place. Please Visit our Policies section for more information


Gloucestershire College is committed to the Safeguarding of students and safer recruitment of staff. The drive for inclusive learning has succeeded in bringing into the system students with a wide range of needs, including many who can now be deemed 'vulnerable'. For more information please visit our Safeguarding section.

Complaints Policy 

If you wish to complain at any point before or during your stay please speak to a member of the international team, or email:

Alternatively, Talkback forms are available cross-college and digitally here. 

Guide for Parents

Having your child study abroad can be an overwhelming experience. Please visit our Student and Parent Guide for advice and obligations.

Learning Support and Accessibility

We are committed to including and helping students with additional needs. Our Learning Support team is here to help and guide people with a range of learning differences and disabilities. Find out more.

Staff Qualifications

All EFL staff members are CELTA (TEFL) qualified, many are also DELTA certified. If your course is in another department within the college, all staff will have a full teaching qualification. If you have any questions regarding staff qualifications please email:  

Pre-departure Guides

The British Council has also prepared some pre-departure guides and important information. These are available to read and download here:

  1. First Steps
  2. Creating Confidence
  3. Safety First