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Engineering Technician (Technical Support Technician) Apprenticeship Standard

  • Details
  • Employers
  • Students

    Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.

    Delivery model and duration:
    Apprentices will attend college for two days per week over two years.
    Training, assessments and observations will also be completed in the
    workplace. This can be supported by some remote delivery if required.

    Duration: 42 month

    Ideal for:

    • Electronics Engineer
    • Software/ Hardware Engineer
    • Electrical/Electronic Technician
    • Electronic Design Engineer

    The apprenticeship will cover
    the following core areas:

    • Maintaining electronic equipment and systems
    • Producing drawings using a CAD system
    • Conducting business improvement activities
    • Health and Safety
    • Wiring and testing programmable controller based systems
    • Features and applications of electrical machines
    • Assembling and testing electronic circuits
    • Monitoring and fault diagnosis
    • Mathematics for engineering technicians

    Benefits for learners
    • Gain high level technical knowledge and practical experience by combining on the job training with academic study
    • Gain a valuable, national-recognised qualification
    • Fill skills gaps in businesses

    • EAL Level 2 Diploma in Advanced Manufacturing Engineering
    • EAL Level 3 Diploma in Advanced Manufacturing Engineering – Technical
    • EAL Level 3 Diploma in Advanced

  • Employers

    Benefits to business
    • Increase future productivity
    • Keep the business up to date with the latest knowledge and innovative practice
    • Deliver on the job training to employees tailored to business needs
    • Develop and retain existing staff by offering support and a fresh perspective

    End Point Assessment
    The End Point Assessment will test the entire Standard, and be undertaken as follows:
    • An occupational Competence Validation Interview (Viva) drawing from a portfolio of evidence of occupational competence
    • Professional competence assessment undertaken by independent assessor(s)
    • Final employer endorsement of occupational and professional competence and overall completion of the apprenticeship

    Unit and Overview grid


    Knowledge Skills
    Understanding the importance of complying with statutory, quality,
    organisational and health and safety regulations
    Obtaining, checking and using the appropriate documentation (such as
    job instructions, drawings, quality control documentation)
    Understanding of general engineering/manufacturing mathematical
    and scientific principles, methods, techniques, graphical expressions,
    symbols formulae and calculations used by engineering technicians
    Working safely at all times, complying with health, safety and
    environmental legislation, regulations and organisational requirements
    Understanding the structure, properties and characteristics of
    common materials used in the sector
    Planning and where applicable obtaining all the resources required to
    undertake the work activity
    Understanding the typical problems that may arise within their
    normal work activities/environment
    Undertaking the work activity using the correct processes, procedures
    and equipment
    Understanding approved diagnostic methods and techniques used
    to help solve engineering/manufacturing problems
    Carrying out the required checks (such as quality, compliance or
    testing) using the correct procedures, processes and/or equipment
    Understanding the importance of only using current approved
    processes, procedures, documentation and the potential implications
    for the organisation if this is not adhered to
    Dealing promptly and effectively with engineering/manufacturing
    problems within the limits of their responsibility using approved
    diagnostic methods and techniques and report those which cannot be
    resolved to the appropriate personnel
    Understanding and interpreting relevant engineering/manufacturing
    data and documentation in order to complete their job role
    Completing any required documentation using the defined recording
    systems at the appropriate stages of the work activity
    Understanding the different roles and functions in the organisation
    and how they interact
    Restoring the work area on completion of the activity and where
    applicable return any resources and consumables to the appropriate
    Understanding why it is important for an organisation to continually
    review their processes and procedures
    Produce technical documentation that contains all the relevant and
    necessary data and information required for the technical support
    activity being carried out
    Understanding mathematical techniques, formula and calculations
    used in a technical support environment
    Presenting technical documentation in the required format
    Understanding the methods and techniques used to evaluate
    technical data and documentation
    Ensuring that codes, symbols and other references used in
    the technical documentation follows agreed UK/international
    Understanding how to identify that the data and documentation
    being used is current and up to date
    Saving and storing technical documentation in the correct format,
    location in accordance with organisational and/or customer
    Understanding the procedure to be used for making changes to
    issued documentation
    Making any changes/amendments to the technical documentation
    using agreed quality assurance control procedures
    Understanding where and how to source other areas of technical
    expertise/information to help solve technical problems
    Developing effective business and/or customer relationships
    Understanding the requirements of the customer (internal/external)
    and support using the appropriate tools, equipment and processes
    Providing technical advice and guidance to others
      Contributing to the business by identifying possible opportunities for
    improving working practices, processes and/or procedures

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Course Variant


Start Date

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If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.

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What You Will Pay

Please contact Student Services on 0345 155 2020 for pricing information.


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