This qualification will help prepare you for employment. It also supports those who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of the Level 1 Award in Customer Service.
The qualification provides the knowledge and understanding in customer service for those who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Topics covered include:
- Delivering good customer service
- Different Communication Methods
- Good Customer Service in line with organisational procedures
- Effectively deal with customer queries, problems and complaints
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