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Customer Service L1 Award

  • Students

    This qualification will help prepare you for employment. It also supports those who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of the Level 1 Award in Customer Service.

    The qualification provides the knowledge and understanding in customer service for those who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

    Topics covered include:

    • Delivering good customer service
    • Different Communication Methods
    • Good Customer Service in line with organisational procedures
    • Effectively deal with customer queries, problems and complaints

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Why Gloucestershire College?

We guide any ambitious and motivated person on their journey through education and their career, by providing the right environment that encourages and nurtures individual talents.

Our industry-standard facilities and experienced teaching team provide our students with the skills businesses truly need.

We are here to help

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90% of students would recommend GC and 95% said that the teaching on their course was good.

Ofsted has rated us good.

  • We offer industry relevant facilities
  • Our lecturers are passionate subject specialists
  • Employers value our students' skills

We'll look after you. We have dedicated teams to help you and a great Learning Mentor scheme.