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Principles of Business and Administration

  • Students

    This popular FREE on-line course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.

    • Learn up-to-date working practices applicable to many office and administration roles
    • Improve your practical skills and performance in the workplace
    • Develop your knowledge of a range of business and administration practices, including event management and budgeting
    • Develop effective communication techniques to aid interactions with colleagues and customers

    Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all six units you will achieve a Level 2 Certificate in Principles of Business and Administration.

    Unit 1: Principles of personal responsibilities and working in a business environment

    • Employment rights and responsibilities of the employee and the employer
    • The purpose of health, safety and security procedures in a business environment
    • How to communicate effectively with others
    • How to work with and support colleagues
    • How to plan own work and be accountable to others
    • The purpose of improving own performance in a business environment and how to do so
    • Types of problems that may occur in a business environment and how to deal with them.

     Unit 2: Principles of providing administrative services

    • How to make and receive telephone calls
    • How to handle mail
    • How to use different types of office equipment
    • How to keep waste to a minimum in a business environment
    • How to make arrangements for meetings
    • Procedures for organising travel and accommodation arrangements
    • Diary management procedures
    • The purpose of delivering effective customer service and how to do so
    • The purpose of reception services and how to follow reception procedures

     Unit 3: Principles of managing information and producing documents

    • The purpose of information technology in a business environment
    • How to manage electronic and paper based information
    • The purpose of producing documents that are fit-for-purpose
    • Procedures to be followed when producing documents

     Unit 4: Principles of supporting change in a business environment

    • Reasons for change in a business environment
    • Reasons for reviewing working methods, products or services
    • Types of support that people may need during change
    • Benefits of working with others during change
    • The purpose of responding positively to changes in working methods, products or services
    • Ways of responding positively to change.

    Unit 5: Principles of supporting business events

    • The range of support activities that may be required when organising a business event
    • Ways of providing support before, during and after a business event
    • The purpose of displaying professional and helpful behaviour when supporting a business event
    • Ways of dealing with problems when supporting a business event

    Unit 6: Principles of budgets in a business environment

    • The purpose of budgets for managing financial resources to meet business requirements
    • How to develop budgets
    • How to manage budgets

    Course duration

     14 weeks 

    Recommended study

     10 hours per week 

    Study requirements

    Whilst an understanding of the sector would be advantageous no existing qualifications are required.

    What computer software will I need?

    To study online with vision2learn you will require the following:

    • An Internet enabled PC running Microsoft Windows operating system
    • A Web browser (JavaScript and Cookie enabled)
    • An active email account
    • Microsoft Word or a similar word processing software program. (You may need additional software programs for IT courses – please contact us for more information.)
    • Adobe Reader
    • Adobe Flash Player (version 9.0 or higher)

     Supported Web Browsers

    The following web browsers are currently supported.

    • Internet Explorer 11
    • Microsoft Edge *
    • Google Chrome *
    • Mozilla Firefox *

     * Microsoft Edge, Firefox and Chrome follow a continuous release policy. We will support the last 2 major versions of each of these browsers.

    Please ensure that your browser has JavaScript and Cookies enabled as this will be required in order to access our e-learning platform and courses. If you are still unsure, you can visit to check your system meets with our minimum requirements.





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Why Gloucestershire College?

We guide any ambitious and motivated person on their journey through education and their career, by providing the right environment that encourages and nurtures individual talents.

Our industry-standard facilities and experienced teaching team provide our students with the skills businesses truly need.

We are here to help

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90% of students would recommend GC and 95% said that the teaching on their course was good.

Ofsted has rated us good.

  • We offer industry relevant facilities
  • Our lecturers are passionate subject specialists
  • Employers value our students' skills

We'll look after you. We have dedicated teams to help you and a great Learning Mentor scheme.