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Level 3 IT Support Apprentice at Brunston Surgery

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  • Reference: VAC001659213
  • Total Positions: 1
  • Location: Coleford/Lydbrook
  • Salary: £206.25 Per Week
  • Hours: 37.5 Per Week
  • Closing Date: 28 October 2020
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User maintenance for all systems:

  • Setting up, amending, deleting user access in accordance with authorised instructions
  • Smartcard administration

System maintenance:

  • General maintenance in respect of all systems
  • Co-ordinating software updates
  • Prepare and maintain user guides

System support:

  • First point of contact for users in respect of any systems or office equipment faults/issues
  • Liaising with Countywide IT Services to resolve issues
  • Assisting with office moves
  • Provide advice and guidance on ICT matters
  • Provide training to users as required (e.g. new users)

Systems implementations/developments:

  • Co-ordinate and assist with system implementations and testing
  • Suggest improvements to systems and implement subject to management authorisation

Developing the AccRx text message system to support the practice system for call and recall for chronic disease management.

Clinical system (EMIS):

  • General maintenance, set up and configuration changes including appointment system
  • Download Ardens protocols, searches and templates
  • Running and developing reports

Team Net (Clarity GP - web based sharing and compliance platform):

  • Developing the system to meet the needs of the practice
  • Transferring documents from legacy system


  • Communicate appropriately with practice staff, managers and partners as required
  • General maintenance and support of the telephone system including liaising with the supplier to resolve issues
  • Daily monitoring of telephone recording system
  • Updating standard messages on the telephone system
  • Updating website and liaising with the website provider to resolve issues.
  • General maintenance of eConsult (the online total triage system used by the practice) in liaison with the supplier
  • Processing bulk text messages to patients
  • Franking machine top-ups and ordering consumables

Information security/Data protection:

  • Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol
  • Adhere to practice policies regarding security and confidentiality
  • Assist with Data Protection Impact Assessments (DPIAs)
  • Assist with Data Protection and Security (DPS) toolkit
  • Maintain Payment Card Industry Data Security Standard (PCIDSS) compliance and ensure declaration is updated annually by deadline

Other duties:

  • Assist with ICT Disaster Recovery policy
  • Maintain Assets Register
  • Be mindful of building security, have a thorough knowledge of door and window locks
  • Contribute to maintaining the professional image of the practice
  • Undertake any other duties appropriate to the post as requested by the practice manager or the partners

Requirements and prospects

Desired skills

  • Proficient in Microsoft Office
  • Excellent numeracy and literacy
  • Excellent customer service
  • Organisation and communication skills

Personal qualities

  • Personable
  • Trustworthy
  • Reliable
  • Must be an excellent team player

Desired qualifications

Five GCSE’s A*-C (9-4) or equivalents including maths and English and a technology subject.

Future prospects

This is a brand-new role within the practice, and we hope to be able to offer a permanent position at the end of the apprenticeship, for the post holder to develop and increase their responsibility for our ICT.

Things to consider

All our employees are expected to be able to work at both our main site in Coleford and our branch site at Lydbrook.  You may occasionally be required to work outside core hours.

Holiday entitlement:25 days plus bank holidays.

Staff benefits: Uniform provided.

About the employer

General medical practice with 4 partner GPs covering approximately 6,100 patients with 2 sites in Coleford and Lydbrook.


Brunston Surgery







GL16 8HJ

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Why Gloucestershire College?

We have a lot of experience offering Apprenticeships and work-related training. We have industry-standard facilities and experienced teaching staff which provide the ideal complement to work-based learning.

We are here to help

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Ofsted has rated us good.

  • We offer industry relevant facilities
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