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Engineering Technician (Technical Support Technician) Apprenticeship

Engineering Technician (Technical Support Technician) Apprenticeship

Level 3
Gloucester

Course Overview

Part Time
Certificate

Technical Support Technicians, work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required. The requirements are designed to offer stretch and progression. They will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.

Delivery model and duration:
Apprentices will attend college for two days per week over two years.
Training, assessments and observations will also be completed in the
workplace. This can be supported by some remote delivery if required.

Duration: 42 month

Ideal for:

• Electronics Engineer
• Software/ Hardware Engineer
• Electrical/Electronic Technician
• Electronic Design Engineer

The apprenticeship will cover
the following core areas:

• Maintaining electronic equipment and systems
• Producing drawings using a CAD system
• Conducting business improvement activities
• Health and Safety
• Wiring and testing programmable controller based systems
• Features and applications of electrical machines
• Assembling and testing electronic circuits
• Monitoring and fault diagnosis
• Mathematics for engineering technicians

Benefits for learners
• Gain high level technical knowledge and practical experience by combining on the job training with academic study
• Gain a valuable, national-recognised qualification
• Fill skills gaps in businesses

Components
• EAL Level 2 Diploma in Advanced Manufacturing Engineering
• EAL Level 3 Diploma in Advanced Manufacturing Engineering – Technical
Support
• EAL Level 3 Diploma in Advanced

Benefits to business
• Increase future productivity
• Keep the business up to date with the latest knowledge and innovative practice
• Deliver on the job training to employees tailored to business needs
• Develop and retain existing staff by offering support and a fresh perspective

End Point Assessment
The End Point Assessment will test the entire Standard, and be undertaken as follows:
• An occupational Competence Validation Interview (Viva) drawing from a portfolio of evidence of occupational competence
• Professional competence assessment undertaken by independent assessor(s)
• Final employer endorsement of occupational and professional competence and overall completion of the apprenticeship

Unit and Overview grid

 

Knowledge Skills
Understanding the importance of complying with statutory, quality,
organisational and health and safety regulations
Obtaining, checking and using the appropriate documentation (such as
job instructions, drawings, quality control documentation)
Understanding of general engineering/manufacturing mathematical
and scientific principles, methods, techniques, graphical expressions,
symbols formulae and calculations used by engineering technicians
Working safely at all times, complying with health, safety and
environmental legislation, regulations and organisational requirements
Understanding the structure, properties and characteristics of
common materials used in the sector
Planning and where applicable obtaining all the resources required to
undertake the work activity
Understanding the typical problems that may arise within their
normal work activities/environment
Undertaking the work activity using the correct processes, procedures
and equipment
Understanding approved diagnostic methods and techniques used
to help solve engineering/manufacturing problems
Carrying out the required checks (such as quality, compliance or
testing) using the correct procedures, processes and/or equipment
Understanding the importance of only using current approved
processes, procedures, documentation and the potential implications
for the organisation if this is not adhered to
Dealing promptly and effectively with engineering/manufacturing
problems within the limits of their responsibility using approved
diagnostic methods and techniques and report those which cannot be
resolved to the appropriate personnel
Understanding and interpreting relevant engineering/manufacturing
data and documentation in order to complete their job role
Completing any required documentation using the defined recording
systems at the appropriate stages of the work activity
Understanding the different roles and functions in the organisation
and how they interact
Restoring the work area on completion of the activity and where
applicable return any resources and consumables to the appropriate
location
Understanding why it is important for an organisation to continually
review their processes and procedures
Produce technical documentation that contains all the relevant and
necessary data and information required for the technical support
activity being carried out
Understanding mathematical techniques, formula and calculations
used in a technical support environment
Presenting technical documentation in the required format
Understanding the methods and techniques used to evaluate
technical data and documentation
Ensuring that codes, symbols and other references used in
the technical documentation follows agreed UK/international
conventions
Understanding how to identify that the data and documentation
being used is current and up to date
Saving and storing technical documentation in the correct format,
location in accordance with organisational and/or customer
requirements
Understanding the procedure to be used for making changes to
issued documentation
Making any changes/amendments to the technical documentation
using agreed quality assurance control procedures
Understanding where and how to source other areas of technical
expertise/information to help solve technical problems
Developing effective business and/or customer relationships
Understanding the requirements of the customer (internal/external)
and support using the appropriate tools, equipment and processes
Providing technical advice and guidance to others
  Contributing to the business by identifying possible opportunities for
improving working practices, processes and/or procedures
  • Individual employers will set the recruitment and selection criteria. Candidates will typically have 4 GCSEs at Grade C (4) or the equivalent, including Maths, English and a Science

  • Completers may want to progress to Engineering Apprenticeship Level 4 or HNC

Shortlist and Apply

If you would like to apply for this course, please add it to your shortlist. You may then add further courses to your shortlist or continue to complete your application.

Shortlist and Apply
Engineering Technician (Technical Support Technician) Apprenticeship

What You Will Pay

Our departments are the training ground for generations of artists, writers, police officers, athletes and other amazing people!

Please contact Student Services on 0345 155 2020 for pricing information.

Engineering covers a wide range of careers and exciting job opportunities. You could work in communications, electrical or electronic engineering, manufacturing, mechanical engineering, medical technology, power systems and transport – to name a few!

Studying engineering at Gloucestershire College not only gives you the opportunity to get career-focused qualifications, but you’ll also have access to some of the best facilities available, which are vital to support study in this technology-based field.

Engineering is a key sector in Gloucestershire, so you’ll get excellent opportunities for work experience with our employer partners. You’ll also be in a great position to progress on to a range of higher apprenticeships, trailblazer degree programmes and foundation degrees that are validated by the University of the West of England, and delivered by the College at our Gloucester Campus.

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Student Stories

Millie Keddie

“I’ve always enjoyed being hands-on and practical. Mechanical engineering is not all theory based; there is lots of opportunity to solve problems by making things, and perfecting them in your own way. There’s a stereotype that engineering is a man’s job. I love the industry, I don’t care about the stereotype. It’s not a man’s job and it doesn’t matter what gender you are, you can do anything if your heart is in it."

Millie Keddie

Level 2 – Mechanical Engineering – Gloucester Campus

Tom Chapman

"I’m studying at GC because my employer, Unilever, thought it would be a good course for me to attend to expand my knowledge. As a maintenance engineer, the HNC course allows me to expand my knowledge and help progression in my career. The equipment is decent and mimics the workplace, so skills can easily translate. The electrical lecturers are good too, and I’ve received great support."

Tom Chapman

Studied HNC Electrical and Electronic Engineering

Sylvester Ghanney

"I've always been interested in engineering and took the decision to study at Gloucestershire College to gain additional qualifications, alongside my job as a Service Engineer. My lecturers were superb; always willing to help and very supportive to those who want to learn. The equipment is perfect too."

Sylvester Ghanney

HND – Electronic and Electrical Engineering – Gloucester Campus

Our Facilities

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Mechanical Engineering

Mechanical engineering students have full access to state of the art technology including CAD (Computer-Aided Design) and CNC (Computerised Numerical Control) facilities.

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Electronic Engineering

We have a wide range of engineering laboratories and classrooms, including specialist facilities and resources which are approved by IET (The Institution of Engineering Technologies) accredited degree programmes.

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Proud To Be Working With

Ultra Electronics
ALS Mechatronic Logo
Arrk Logo
Dowty Logo
foster + freeman Logo
Group HES Logo
Hydro Logo
MCG electrical contractors Logo
Poeton Logo
Renishaw Logo
Rochling Engineered Plastics Logo
Star Hydraulics Servo Technology Logo
tomcat Logo
UK Atomic Energy Authority Logo
Wessex Water Logo
induction coil solutions Logo

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