Apprentice Lettings Administrator at Mack Residential Lettings Ltd

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  • Reference: VAC001183887
  • Total Positions: 2
  • Location: Cheltenham
  • Salary: £140 per week
  • Hours: 40 hours per week
  • Closing Date: 30 March 2017
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To assist the Lettings and Property Management Departments in marketing and managing Mack Residential Lettings rented properties.


  • Marketing properties under the supervision of the Lister
  • Maintaining the properties under the supervision of the Property Manager
  • Communicating effectively with Landlords to ensure they are happy to continue letting their property through Mack Residential and will recommend our service to others
  • Ensuring that tenants comply with their tenancy obligations
  • Provide an efficient, professional  and friendly service to tenants to ensure that they are happy to continue letting through Mack Residential and will recommend our service to others
  • Accounting procedures under the supervision of the General Manager

Main Duties:

  • Handling personal enquiries from clients
  • Handling telephone enquiries (of all types as part of our small team and pass to the relevant member of staff)
  • Administering maintenance requests
  • Liaison with contractors 
  • Instruction of maintenance of works
  • Updating system with all notes relating to individual properties
  • Arranging contractor quotations
  • Arranging and quarterly property inspections
  • Proactive preventative maintenance action
  • Instructing inventories and schedule of condition in line with professional practice
  • Processing tenants vacating guidelines
  • Arranging Check Out Inspections
  • Negotiating and arranging remedial works/cleaning following check out
  • Organisation of all necessary safety inspections
  • Key management
  • Accounting Procedures
  • Administration for marketing properties


Desired skills

  1. Excellent inter-personal and communication skills
  2. Keyboard skills
  3. Ability to use Microsoft Office software including Word & Excel
  4. Organisational skills
  5. Mathematical competence
  6. Relationship management and negotiation skills

Personal qualities

Must be well presented, reliable, honest and good initiative.

Qualifications required

GCSE English A-C  and Maths  A – D or equivalent qualifications.

Future prospects

Possible permanent position upon completion of apprenticeship.

About the employer

Mack Residential is a modern, independent property company, focused on building long term relationships. Our business evolved from a background of property development in the South West and South Wales and now operates nationally. Our professional and passionate staff, thrive on challenging themselves to improve on both how we as a company, and our industry operates and delivers service. We enjoy innovation and embrace change that helps us to perform better for our clients. Many of our clients have been with us since the outset and strongly recommend us.


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Why Gloucestershire College?

We have a lot of experience offering Apprenticeships and work-related training. We have industry-standard facilities and experienced teaching staff which provide the ideal complement to work-based learning.

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